Imperial Ware - Warranty


	Imperial Ware - Warranty
	All implied conditions, warranties & undertakings other than those which by law cannot be specifically excluded are expressly excluded. Imperial warrants its products against defects in materials & workmanship under normal use & service for a period of 10 years from date of purchase, providing they are installed by a licensed plumber. Perishables such as seals, washers, & buttons are covered by a 12 month warranty. Toilet seats, inlet & outlet valves are covered by the manufactures’ of these products 12 month warranty. The sellers liability is limited at its option to one or more of the following to (1) replacement of the goods or supply of equivalent goods; (2) repair of the goods; (3) payment for the cost of replacing the goods or acquiring equivalent goods; (4) payment of reasonable costs of having the goods repaired. NOTE: The manufacturers’ warranty on cisterns is voided if water additives are used in the cistern.		Warranties include: Arvex glass products are covered by a 12 month warranty. GSI products are covered by a 12 month warranty. Heirloom Accessories are covered by a 5 year warranty. The Heirloom Brayden Basket Collection is covered by a 10 year warranty, & the Heirloom Genesis Collection is covered by a 25 year warranty. Heirloom Heated Towel Warmers are covered by a 5 year warranty. The Heirloom ESP electrical control device is supported by a 12 month warranty. Imperial Ware products are covered by a 10 year warranty on vitreous china, & a 12 month warranty on all perishables – including outlets, inlets, seats, hinges, rubber seals, buttons & plug & wastes. Imperial Ware baths are covered by a 12 month warranty on acrylic baths & a 10 year warranty on pressed steel baths.
	How to inform Imperial Ware Australia of a warranty claim:
	Step 1 Speak with the builder, plumber or installer and try to establish what the issue is with the product so that you can inform us of the problem. Step 2 Make sure that the product is made safe by turning off water supply or power supply to the product (if applicable) so that no danger is present. Place a sign in the area informing that the product is not to be used at all until rectified. Step 3 Obtain the purchase details of the product in the form of a receipt so that all the relevant information is available to inform Imperial Ware Australia. Step 4 Call 1300 306 349 and ask for the Imperial Ware Service Department.		Step 5 Please advise your name, address, state, contact details, the problem and the product. We will also require the date of purchase or the hand over date of the premises. Step 6 Depending upon the issue with the product, we will either replace a small item by postage, have a qualified trade person contact you or have a representative contact you for further inspection or for an intended repair. Step 7 Service appointments are from 8-00 am to 4-00 pm Monday to Friday. A 3 hour window of time will be given for a service appointment due to varying circumstances and unforeseeable daily occurrences such as heavy traffic or delays from a previous service appointment. If any concerns arise, please call our Service Department on 1300 306 349 for an update or information regarding a service repair or supply of replacement goods. We thank you for your patience and understanding.